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Preventing Fraud

Fraud is a third-party, unauthorized use of your financial accounts or identity. It can happen through everyday forms of communication such as over the phone, online and in your local supermarket. At NewBridge Bank, we have a number of security protocols that help us prevent fraud against your account, but we also need your help. Please review the various ways you can prevent fraud.

ATM and Debit Card Fraud
Credit Card Fraud
Identity Fraud
Online Fraud
Telemarketing Fraud   

ATM and Debit Card Fraud
Thieves have targeted some stand-alone ATMs or retailers’ point-of-sale machines for “skimming” scams. They rig the “swipe” machine with a device that can capture the magnetic stripe and key pad information. Other times, your purse or wallet containing your debit card may be stolen.

With our partners, NewBridge Bank ensures you have round-the-clock protection against the increasingly savvy perpetrators of ATM and debit card fraud. Specifically, NewBridge Bank debit cards are protected by eNFACT.

eNFACT uses industry leading technology, tools and the expertise to manage fraud. Experienced fraud analysts work around the clock, watching for any suspicious card activity and will contact you immediately if they detect potential fraud on your card.

eNFACT uses the following process to protect you from ATM and debit card fraud:

  1. eNFACT reviews high-risk transaction alerts for NewBridge Bank. A fraud analyst reviews card alerts and, based on their analysis, will determine whether a debit card appears to be compromised. If yes, eNFACT will make up to three attempts to contact you.
  2. eNFACT contacts you to asks about the questionable transaction(s). If you confirm that transaction(s) is legitimate, then eNFACT thanks the you and notifies NewBridge Bank to let us know that they have spoken with you and that you have indicated that no fraud has taken place. eNFACT will make up to three attempts to contact you, leaving messages when able. If they cannot successfully contact you, and the activity is considered high-risk, eNFACT may temporarily block your card. If eNFACT cannot contact you, they will send you a letter advising you that your card has been blocked and directing you to contact them. Please note: eNFACT will only contact you by phone between the hours of 7 a.m. and 9 p.m. Eastern Time. If eNFACT is unsuccessful in contacting you by phone, they will send you a letter requesting your help in validating the suspicious transaction. You may respond back to messages at any time that is convenient for you. Additionally, your card will remain blocked until the you verify the transaction(s) with eNFACT or NewBridge Bank.
  3. If you confirms fraud, eNFACT will block your account. eNFACT will also mark the transaction as confirmed fraud in the system for use in future transaction scoring.

To contact the eNFACT Fraud Prevention Center, please call 800-262-2024.

In addition to eNFACT, there are steps you can take to help prevent ATM and debit card fraud:

  • Do not share your Personal Identification Number (PIN) with anyone, and no matter what, do not give your PIN to anyone over the phone. Thieves often steal cards and then call the victims for their PIN, claiming to be law enforcement or the issuing bank.
  • Do not use an ATM if it looks suspicious– for instance, if it has a discolored card reader or an unresponsive keypad; it could be a skimming device.
  • Regularly check your monthly statement for strange withdrawals, and contact NewBridge Bank immediately if you notice something suspicious.
  • If you have a reason to suspect fraud, check your account balance immediately by utilizing online banking, telephone banking, or by printing an interim statement at the ATM.
  • Keep a record of card numbers, expiration dates and NewBridge Bank’s Client Support Center telephone (800-456-6505) number so you can contact the issuing bank easily in cases of theft.
  • Save your receipts to compare against your billing statement. When discarding receipts, shred them first.
  • Mark through any blank spaces on debit receipts, including the tip line at restaurants, so the total amount cannot be changed.
  • Know your limits. Many issuers limit daily purchases and withdrawals for your protection.
  • Be wary of those trying to help you, especially when an ATM "eats" your card. They may be trying to steal your card number and PIN.

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Credit Card Fraud
When using a NewBridge Bank credit card, you have full protection against any fraudulent charges whether your credit card is lost or stolen.

The following tips will help reduce the chances of you becoming a victim:

  • Sign your cards immediately once they arrive in the mail.
  • Memorize your Personal Identification Number (PIN) and don't write it on anything, especially something in your wallet.
  • Don't enter your credit card number online (unless you're on a secure site beginning with “https”) or send your credit card number in an email.
  • Keep a record of all your account numbers, expiration dates, and NewBridge Bank’s number for lost or stolen cards (866-563-1335). This information will come in handy if your wallet is lost or stolen.
  • Report a lost or stolen card right away by calling 866-563-1335. Quick action will minimize potential loss and liability.
  • Save your receipts to compare against your billing statement. When discarding receipts, shred them first.
  • Monitor your statements monthly, making sure you recognize all charges. If you see any suspicious transactions, contact us immediately at 866-744-4319.
  • Carefully review receipts for voided transactions and be sure they do not post to your account.
  • Don't leave your purse, wallet, cards or receipts unattended. Always keep them secure or in your sight.
  • Only carry cards that you need, leaving others in a safe place at home.
  • Don't give out your account number unless you know and trust the company.

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Online Fraud
Many financial institutions and companies that conduct business on the Internet have become targets in a form of online fraud called "phishing." Phishers use fraudulent emails or pop-up webpages that appear legitimate but are designed to deceive you into sharing personal or account information. When you respond to these online scams, you jeopardize the security of your accounts and your identity can be stolen. You should never provide your personal information or account information in response to unsolicited emails or pop-up webpages.

Most examples of online fraud use images and logos from legitimate websites to appear authentic. DO NOT respond to emails or pop-up webpages that ask you to provide, update or verify your personal or account information. While it can be difficult to tell if an email is legitimate, here are some common characteristics of fraudulent emails and websites:

  • They have an urgent tone. They often have a sense of urgency telling clients that if they fail to update, verify or confirm their personal or account information, access to their accounts will be suspended.
  • They request your information. They typically ask for personal or account information such as:
    • Account numbers
    • Credit and debit card numbers
    • Social Security numbers
    • Online banking usernames and passwords
    • Mother's maiden name
    • Date of birth
    • Other sensitive information
  • They include links that appear legitimate. They often include links that include a legitimate company's name or Web address. Always type Web addresses into your browser instead of clicking on links.
  • They forge the sender's e-mail addresses. The fraudulent emails will disguise or forge the sender's email address so they appear to be from a legitimate company.
  • They often have incorrect grammar. The emails and pop-up websites may include misspelled words and incorrect grammar.

To help prevent online fraud, follow these rules when surfing the Web and checking email.

  • Never give out your personal financial information in response to an unsolicited phone call, fax or email, no matter how official it may seem.
  • Do not respond to email that may warn of dire consequences if you do not validate your information immediately. Contact the company to confirm the email’s validity using a telephone number or Web address you know to be genuine. Clicking on a link could allow a criminal access to your personal information.
  • Check your credit card and bank account statements regularly and look for unauthorized transactions, even small ones. Some thieves hope small transactions will go unnoticed. Report discrepancies immediately.
  • When submitting financial information to a website, look for the padlock or key icon at the top or bottom of your browser, and make sure the Internet address begins with "https." This signals that your information is secure during transmission.
  • Use your spam filter. Many email services now have spam filters that minimize the amount of spam you receive. The filters can help you minimize the number of fraudulent e-mails in your inbox.
  • Change your online passwords often. The rule of thumb is to change your password every 30 to 60 days. Be creative with your passwords - stay away from obvious passwords like your zip code, year of birth or sensitive information such as your mother's maiden name or your Social Security Number.
  • Update your anti-virus and anti-spam software. By keeping anti-virus and anti-spam software up to date on your computer, you make it more difficult for scammers to access your personal and account information.

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Telemarketing Fraud
Vishing is the criminal practice of someone contacting you via telephone and fraudulently pretending to be your bank or other institution to gain access to your confidential information. When you send money to people you do not know personally or give personal or financial information to unknown callers, you increase your chances of becoming a victim of telemarketing fraud. 

Here are some warning signs of telemarketing fraud – what a caller may tell you:

  • “You must act 'now' or the offer won't be good."
  • "You've won a 'free' gift, vacation, or prize." But you have to pay for "postage and handling" or other charges.
  • "You must send money, give a credit card or bank account number, or have a check picked up by courier." You may hear this before you have had a chance to consider the offer carefully.
  • "You don't need to check out the company with anyone." The callers say you do not need to speak to anyone including your family, lawyer, accountant, local Better Business Bureau, or consumer protection agency.
  • "You don't need any written information about their company or their references."
  • "You can't afford to miss this 'high-profit, no-risk' offer."

Say "no thank you" and hang up the telephone if if you hear these or similar "lines" from a telephone salesperson.

It's very difficult to get your money back if you've been cheated over the telephone. To help you avoid telemarketing fraud:

  • Place your telephone number on the National Do Not Call Registry by contacting the Federal Trade Commission – National Do Not Call
  • Registry at 888-382-1222 or www.donotcall.gov
  • Never send money or give out personal information such as credit card numbers and expiration dates, bank account numbers, dates of birth, or social security numbers to unfamiliar companies or unknown persons.
  • Don't buy goods or services from an unfamiliar company. Legitimate businesses understand that you want more information about their company and are happy to comply.
  • Always ask for and wait until you receive written material about any offer or charity. If you get brochures about costly investments, ask someone whose financial advice you trust to review them.
  • Always check out unfamiliar companies with your local consumer protection agency, Better Business Bureau, state attorney general, the National Fraud Information Center, or other watchdog groups.
  • Obtain a salesperson's name, business identity, telephone number, street address, mailing address, and business license number before you transact business. Some con artists give out false names, telephone numbers, addresses, and business license numbers. Verify the accuracy of these items.
  • Before you send money, ask yourself a simple question. "What guarantee do I really have that this solicitor will use my money in the manner we agreed upon?"
  • Don’t pay in advance for services. Pay services only after they are delivered.
  • Be wary of companies that want to send a messenger to your home to pick up money, claiming it is part of their service to you. In reality, they are taking your money without leaving any trace of who they are or where they can be reached.
  • Always take your time making a decision. Legitimate companies won't pressure you to make a snap decision.
  • Don't pay for a "free prize." If a caller tells you the payment is for taxes, he or she is violating federal law.
  • Be sure to talk over big investments offered by telephone salespeople with a trusted friend, family member, or financial advisor. It's never rude to wait and think about an offer.
  • Never respond to an offer you don't understand thoroughly.

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