Through our web site, we strive to provide valuable information regarding our services. This includes information about our products, locations, and hours of operation. Whether you are a valued existing customer or someone shopping for new bank services, we hope our site answers your questions.
INFORMATION WE COLLECT AND HOW WE COLLECT IT
Personally Identifiable Information
Many of the services on our Web site are offered without our collecting any personally identifiable information from you. You can use our Web site and view the majority of our content and information anonymously.
Our Web site does not require you to disclose any personally identifying information. If, however, you choose to link to one of our third party service providers (such as our Internet Banking Site, and the various third party vendors who provide services that are linked to that site) you may be required to enter personally identifiable information to access those services. You should check with your internet service provider for information relating to secure sites so that you are capable of distinguishing between a site that is, or is not secure.
If you should contact us via e-mail, please be aware that e-mail is not a secure way to send personally identifiable information (such as account numbers). Also, keep in mind that your e-mail address, and any other information your e-mail header shows about you, such as your name or organization, will be revealed to us in the e-mail. We pledge, however, that when you communicate with us via e-mail, we will use your e-mail information only for the specific purpose of responding to your comments or questions. Your e-mail address will not be sold or transferred to other parties outside the bank unless we are compelled to do so by law.
Aggregate information through technology
We do not gather information on individual users on our Web site. We do, however, collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, the date and time that you access the site, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity. For example, we may want to know how long the average user spends on our site or which pages or features get the most attention. We use this information to make our site more useful to you and other users.
Other than that, we collect information on visitors only in the aggregate and use it for internal review purposes only. This information simply enables us to tell which areas of the site are of most interest to our users, which avenues of site promotion are most effective, and when peak usage times occur.
Most aggregate information is collected via cookies or other technical methods. We use, or may use, cookies, Web beacons, and other technologies for analysis and personalization services.
On occasion, we may license content from third party providers for our site. If we enter into such arrangements, the third party providers of content may host the content on their Web servers, although our users gain access to the content through our Web site. In such cases, the content provider may collect aggregate tracking information such as domain name and IP addresses for those who access the hosted content. Information shared under these circumstances is provided primarily to safeguard the security of the content sites, as well as that of NewBridge Bank. These companies are restricted from using the data they collect in any way other than to protect the security of their content or for certain other limited uses. They may not share or resell any information collected.
Our Web site is a general audience site, and we do not knowingly collect information about children. Should a child whom we know to be under 13 make known to us his or her personally identifiable information, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personally identifiable information.
HOW TO CONTACT US ABOUT PRIVACY
P.O. Box 18807
Greensboro, NC 27419
Or email us at firstname.lastname@example.org
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.
What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that wil allow us to identify you. We may also ask to see a current government issued picture ID, such as a driver's license or other designated identifying documents per NewBridge Bank's Customer Identification Program.
Customer Communications Policy Statement
NewBridge Bank respects and strives to protect the privacy of all consumers. If you would prefer not to receive consumer related direct marketing communications from NewBridge Bank, you need to request that your name be placed on the NewBridge Bank Do Not Solicit List. This will effectively stop mail and/or telephone solicitations from NewBridge Bank. You will find three different methods of registering your personal telephone number, and mailing address below.
How to be placed on the NewBridge Bank Do Not Solicit Lists:
- If you receive a call from a NewBridge Bank sales representative, ask to be placed on the NewBridge Bank Do Not Solicit List and provide the sales representative with the following information:
- Telephone Number(s) (including area codes)
- Submit your request for placement on the Do Not Solicit List by calling the NewBridge Bank Call Center at 336-242-6211 or 800-456-6505 and when speaking to a representative, state that you wish to be placed on the NewBridge Bank Do Not Solicit List. You will need to provide the representative with the following information:
- Telephone Number(s) (including area codes)
**** Please Note: Leaving a message does not constitute a formal request to be placed on the NewBridge Bank Do Not Solicit List
- Submit your request for placement on the NewBridge Bank Do Not Solicit List in writing. Please include your name, address and telephone number(s) along with a statement indicating that you would like to be placed on the NewBridge Bank Do Not Solicit List. Send the written request to:
Attn: Do Not Solicit List
1501 Highwoods Blvd.
Greensboro, NC 27410
Once you have submitted your request to be added to theNewBridge Bank Do Not Solicit List, please allow thirty to sixty days from the date of your request to remove your name from any currently active sales/marketing programs or up to ninety days for third party vendors that NewBridge Bank may use for certain products.
NewBridge Bank will maintain your request for as long as you maintain an account with the bank. If you wish to change your designation on the NewBridge Bank Do Not Solicit List, call or write as described above to contact the NewBridge Bank Call Center. State that you wish to change your designation from Do Not Solicit (mail and/or telephone) to solicit (mail and/or telephone). Any questions regarding the NewBridge Bank Do Not Solicit List may be directed to the NewBridge Bank address listed in contact method number three above. A NewBridge Bank representative will be glad to assist you.
National "Do Not Call" Registry
NewBridge Bank also supports the National Do Not Call Registry, and has established procedures to comply with the regulations governing the registry and telemarketing activities. To avoid unwanted calls from telemarketers, you may have your phone number added to the National Do Not Call Registry, by calling 1-888-382-1222 or register at www.donotcall.gov. Once you have registered, your phone number registration will be effective for 5 years. It will be illegal for most telemarketers to call you, and you will be able to file a complaint if a telemarketer does call you. The website www.donotcall.gov provides information about filing a complaint. Be aware that while this will stop most telephone calls, you may still receive calls from businesses where you are a currently an active customer due to legal exemptions such as an "existing business relationship", and/or "pre-existing personal relationship" with the customer.