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Your Online Safety

NewBridge Bank is committed to keeping your accounts and personal information secure. Our goal is to help you protect yourself against fraud and identity theft. We have a number of measures in place to help protect you, including industry-standard technologies and employees dedicated to fighting against fraud and identity theft.

Online Banking
When banking online, NewBridge Bank employs security technologies such as your Access ID, Password, Authentication Solution, encryption, and firewalls.

When logging into your online banking account, the combination of your Access ID and Password enables you to be uniquely identified to NewBridge Bank.

The Authentication Solution provides you added safety by helping ensure that only you can access your bank accounts. Your personal Authentication Image and Passphrase are a picture and caption that are only shared between you and the Bank. When you see your Authentication Image and Passphrase, you can be confident that you are at the legitimate online banking site for NewBridge Bank, not an imposter site. In addition, the Authentication Solution remembers which computer(s) you normally use to access online banking; hence, if you try to log in from a new computer, you will be asked a Security Question for an added layer of protection. Only a correct answer will allow you to proceed with your login.

Ultimately, the Authentication Solution works in tandem with your Access ID and Password to protect your financial privacy. The Authentication Solution protects you from accidentally revealing your Access ID and Password to a fake site. In addition, if someone does somehow get your Access ID and Password, they will still not be able to access your account because they will not be logging in from your registered computer and they will not be able answer your Security Question which verifies your identity.

No matter how many layers of protection we provide, we need you to help us protect your information. It is your responsibility to keep your Access ID, Password, Authentication Image and Passphrase, and the answers to your Security Questions secure. Additionally, always make sure you see your personal Authentication Image and Caption before you enter your Password.

Last but not least, NewBridge Bank requires the use of a secure browser before you connect to online banking. Your information also passes through a "firewall" designed to keep out unauthorized users.

Secure Transmissions and Encryption
When you use the Internet to conduct transactions or communicate with NewBridge Bank, it's critical that your information is handled securely. We use an encryption protocol called Secure Socket Layer (SSL) to protect your personal information. SSL converts sensitive data like passwords and Personal Identification Numbers (PINs) into secure code and then sends them over a secure connection. Only NewBridge Bank has the secret key that can decrypt your confidential information. You can tell your data is being protected when you see a URL that begins with "https" as opposed to "http.”

Our computer networks are protected by firewalls. Firewalls prevent any unauthorized access to our computers and are one of the key safeguards that protect your information. Every message that enters or leaves our network passes through the firewall. The firewall blocks any message that does not meet our strict online safety criteria.

Virus Protection
We use the latest virus software programs on our systems to help us keep our computer networks virus-free. By using these programs, we ensure that you can communicate and transact with us in a safe and secure manner.